Order and contact details

Use the details from the original order so the warehouse can match the return correctly.

Collection details

These details help avoid missed collections and incorrect freight bookings.

Packages

Add every item/package being collected, including repacked cartons or pallets.

Package 1

Photos or documents

Optional. Upload up to 10 files, 10MB each.

Photos of damaged items, labels, packaging, or documents can help the warehouse team validate the return. Allowed file types: .jpg, .jpeg, .png, .webp, .heic, .heif, .pdf, .doc, .docx.